Refund Policy

Last Updated: [12 April 2026]

At Highlights Digital Solution, we strive to deliver high-quality digital services and ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Policy

Due to the nature of digital services (web development, design, digital marketing, and IT solutions), refunds are limited and subject to the terms outlined below.

2. Eligibility for Refunds

A refund may be considered in the following cases:

• If the project has not been started after payment
• If we are unable to deliver the agreed service
• If there is a mutual agreement to cancel the project before significant work has been completed

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Once the project has been started or partially completed
• After final delivery of the service or product
• If delays are caused by the client (e.g., late content, lack of communication)
• If the client changes requirements after project initiation
• For services involving third-party costs (e.g., domain registration, hosting, paid tools, ads)

4. Partial Refunds

In some cases, a partial refund may be issued depending on:

• The amount of work completed
• Resources already used
• Time invested in the project

The final decision will be at the discretion of Highlights Digital Solution.

5. Subscription & Ongoing Services

For services such as:

• Digital marketing
• SEO
• Maintenance plans
• Payments are generally non-refundable once the billing cycle has started
• Cancellation must be requested before the next billing cycle

6. Cancellation Policy

• Clients may request cancellation by contacting us via email
• Cancellation requests must include project details and reason for cancellation
• Any applicable refund will be processed according to this policy

7. Refund Processing

• Approved refunds will be processed within 7–14 business days
• Refunds will be issued using the original payment method, unless agreed otherwise

8. Disputes

In case of disputes, we encourage clients to contact us first to resolve the issue amicably.

9. Contact Us

For refund or cancellation requests, please contact:

📧 info@highlightsdigitalsolution.com